Saving Hope - Studio Issues Defective Recall for 'The Complete 5th Season'
A new copy (marked with a different UPC code) will be available ASAP
|Posted by David Lambert||10/31/2017 |
Near the end of last month we reported that Saving Hope - The Complete 5th Season would be available on DVD one week ago today, on October 24th. That did happen, of course...but now there's an issue with it.
Late yesterday retailers were informed by Sony (who distributes this title for eOne) that effective immediately, the copy of this release with UPC code 741952838692 is no longer available, and being recalled. The studio referred to it as "defective," without specifically described the nature of the defect.
Saving Hope - The Complete 5th Season with UPC code 741952838692 will be replaced with a new DVD set of Saving Hope - The Complete 5th Season with UPC code 741952844297 instead. Retailers can order it right away, with fixes.
Retailers are being told that "if you have any consumers who have already purchased product, they can be directed to our Consumer Care team at firstname.lastname@example.org or 800-860-2878"; they are NOT telling customers to return the item to the store for exchange. This is all we know about the situation, but we wanted to pass it along nonetheless!